Our strategy
Our spearheads
Our care
Our education
Our employees
Our organization
Together for the patient
Controlling
Business management
Care registration/registration burden
Sustainability
Housing
Digitization
Our organization
In order to respond effectively to the changing demand from society and to properly perform our core tasks of care, research and education, we must be adaptive. This means: continuous improvement, developing our human capital and organizing decisively and sustainably. Our starting point is modern, efficient and sustainable business operations. We are working on this through our strategic programmesTogether For the Patient,
Patient participation,Connecting Leaders,Developmental HRM,
Drive skillfullyinModernization Business Management.
Improve
admission and discharge letters
within the WKZ
One of the improvement ideas in 2019 was to improve the admission and discharge letters for patients of a department of ...
TOGETHERFOR THE
PATIENT
In 2016 we started a new working method within our organization. In this working method 'Together for the Patient', multidisciplinary collaboration and continuous improvement are central on the basis of daily and weekly starts. We immediately test ideas for improving care or our way of working in our daily work. And we measure its effects. The starting point is always: what can we do better for our patients? In this way we sustainably increase the satisfaction of patients and employees, the quality and safety of our care and our productivity.
800 improvement ideas
In 2019, we introduced the working method in 21 departments of UMC Utrecht. This brings the total to 74 departments and more than 7,500 employees, who now work according to the working method.
We also collected about 800 ideas for improvement. By implementing these ideas, we have achieved great improvements. In 2020, we will complete the implementation of Together for the Patient by introducing the new way of working in another 10 departments. Our goal is to have the entire UMC Utrecht work according to the new working method by 2021. At the end of 2019, a team was set up to ensure that this new way of working is safeguarded at UMC Utrecht after the implementation of Together For the Patient.
Lab equipment improved
Within the Laboratories, Pharmacy and Biomedical Genetics (dLAB) division, employees saw that many materials in...
Support with requests for help
In 2019, the Samen Voor de Patiënt team received many questions from the organization about projects...
STRONG
CONTROL
In 2018, we improved the management model within UMC Utrecht through the Decisive Management programme, in order to make the management of our organization even more effective. The starting points of this new management model are: arriving at goals collectively, working together on the basis of these shared goals and frameworks, feeling the scope to improve things yourself, respecting and addressing each other, and making smooth decisions and improvements together with all disciplines.
In 2019, we worked on the further development of the new management model. For example, we have set up eight fixed portfolios, which are discussed in the leadership teams of all our ten divisions. For example, the quality & safety portfolios. This ensures that we can arrive at UMC Utrecht-wide policy from the second-line functions of the boards with these portfolio holders.
MODERNIZATIONBUSINESS MANAGEMENT
We want to be just as innovative in our business operations as in healthcare itself. Modern business operations are necessary to continue to innovate in healthcare, research and education in the future. In 2019, we worked on three themes within our Business Modernization program:
UMC-wide
steering and management
information
From 2019, we will be working with 17 house-wide performance indicators in order to maintain focus and to better collaborate on our common goals. Departments work with derived department-specific goals and performance indicators. We monitor the progress and coherence of all goals via a strategic dashboard. This input ensures an optimal performance dialogue in the week starts at all levels in our organization, from operational to strategic level. We measure whether we are on track based on5 noticeable and measurable goals, namely: patient safety, quality & safety, employee satisfaction, productivity and
impact.
Uniform business operations
In order to provide maximum support to the primary process, at the lowest possible business risks and costs, we are standardizing our business operations across all our divisions and departments in order to ultimately provide our patients and students with the best possible service. In 2019, we standardized three processes, namely: legal review of more than 1,000 research contracts every year, project controlling to deal unambiguously with the financing of projects via more than 350 different types of subsidy, and the purchase and management of laptops and fixed PCs. In With this, we have paved the way for accelerating the standardization of another 7 processes in 2020.
Internal funding and charging
What do we send each other invoices for internally? How do we settle costs between ourselves? In 2019, we worked on a new model for internal funding and charging. This enables us to work more efficiently, to promote cooperation, to enable innovation and to keep the organization manageable. This new model will come into effect in 2020.
IMPROVE
CARE REGISTRATION
INREDUCE
REGISTRATION LOAD
In 2019, we worked on improving the care registration, so that we register correctly in one go, send a timely and correct invoice for patient care and we receive correct reimbursement for the care we have provided. At the same time, we want to reduce the registration burden, so that healthcare professionals are relieved and have more time for their primary tasks. An important step in this is the introduction of Horizontal Care Supervision.
Horizontal Monitoring Care
All efforts in 2019 to improve care registration and to be demonstrably in control have resulted in us switching toHorizontal Monitoring Care. This is a working method that focuses on improving the registration and invoicing process and risk management in this process, instead of retrospective checks. This gives us more control over care registration and the reimbursement of care we provide. Because there are no longer any need for subsequent checks, we also ensure that control and possible repair costs are saved in the chain. In the process we also looked at where we can reduce the registration burden for our healthcare professionals and where possible we have taken the necessary measures. For example, we have developed a procedure widget that doctors and paramedics can use to easily register a procedure.
Within ussustainability policywe work under the heading of 'Clean environment' to reduce our negative impact. Because: environmental care is preventive health care. We strive for a CO2-neutral and circular hospital.
We monitor progress on our sustainability goals via theSustainability Dashboard.
ton, CO2 footprint
45.940
kg (61%), non-recycled waste
1.447.213
SUSTAINABILITY
kWh, purchasing electricity
18.118.090
kg (39%), recycled waste
925.331
m3, purchasing gas
12.739.119
(of expenses),
percentage of sustainable procurement
43%
Reuse
medical equipment and aids
Following an idea from an employee to use aids and medical equipment from UMC Utrecht for a second...
Network green healthcare professionals
In the week of sustainability in October 2019, the network of green professionals UMC Utrecht officially started. This...
CO2-
roadmap
At the end of June 2019, the Dutch government presented the Climate Agreement, including the climate goals...
CO2-footprint
The percentage of sustainably purchased based on purchasing spend has decreased from 61% in 2018 to 43%. In 2019, we established the Socially Responsible Procurement (SRP) procedure as part of the environmental management system. The MVI consultant has an important driving role in the process. This position was partly vacant in 2019, as a result of which there was insufficient progress.
Sustainable purchasing
Waste
In 2019, we implemented the sustainability theme 'Clean Environment' with various projects and activities.
HOUSING
In 2018, we drew up a strategic housing development vision: an integrated vision of the future of our accommodation, based on the needs of users. This plan is being implemented in six phases. In 2019, we worked on establishing the plan for the first phase (phase 0) and preparing for its implementation. In addition, in 2019 we worked on various projects that were already underway. During the renovation, some inconvenience to patients, visitors and employees is inevitable. The phasing ensures that the primary processes can continue to function fully throughout the renovation.
The UMC Utrecht was built about thirty years ago. Since then, developments in the fields of healthcare, education, research and technology have moved quickly. Our physical environment, the Utrecht Science Park, has also changed considerably. With a view to the future, adjustments to our building and to our surroundings are necessary. In the coming years, UMC Utrecht will therefore be building the hospital of the future: a place where the best care for our patients, a pleasant working environment for our employees and an optimal training climate for our students come together. It goes without saying that themes such as sustainability, efficiency and flexibility play an important role in this.
Renovation
WKZ
In 2019, we worked on the plans for the renewal and modernization of the Wilhelmina Children's Hospital...
Renovation of central sterilization department
In 2019, we completed work on the renovation of the Central Sterilization Department (CSA). This will be taken into use in 2020.
New ones
aftercare clinic
Patients now spend less time in hospital after surgery. To guide these patients through…
New ones
sensory room
In 2019, a new 'snoezel room' was opened on one of the nursing wards in the Wilhelmina...
DIGITALIZATION
Digitization has become an integral part of our society and can offer many benefits for patients and healthcare providers, among others. It goes without saying that we at UMC Utrecht also want to make optimal use of the possibilities offered by ICT and thus continuously improve the care for our patients. Of course, the security of data and the privacy of our patients is of paramount importance.
Patient portal
My UMC Utrecht
Since 2015, patients have been able to access their medical data safely and quickly via the online patient portal Mijn UMC Utrecht.
HiX
Mobile
In 2019 we started the first pilot with HiX Mobile for doctors. HiX is the central ICT system in healthcare. With HiX Mobile you can...
Waiting room-
information and appointment reminder
From October 2019, we will display waiting time information to patients in the waiting room at all outpatient clinics. This way patients can see...
Digitization patient letter
In 2019, we started digitizing appointment letters. We have appointment overviews for this...
Fewer
registration burden
Center for Home Ventilation
For arranging the work process, our Center for Home Ventilation (CTB) department used the...
Integral
capacity
management
via Checks
In 2019, we implemented the central roster package Checks in a number of our departments. This...
Improve
admission and discharge letters
within the WKZ
One of the improvement ideas in 2019 was to improve the admission and discharge letters for patients of a department of the Wilhelmina Children's Hospital (WKZ). Employees found that the information in the letters was sometimes difficult to understand. And that the letters did not always match the different age categories of patients. As a result, employees often edited letters manually.
In order to improve the letters, we have revised all of them and improved the text and content. We have also made a 16+ version of all types of letters, so that we better match this age category of patients. We draw up 1,560 admission letters and 312 discharge letters per year. Improving these letters will therefore ensure that a large number of WKZ patients receive clearer and better information. In addition, we prevent manual adjustments. This saves employees about 1,500 hours of extra work on an annual basis. This improves our productivity.
Lab equipment improved
Within the Laboratories, Pharmacy and Biomedical Genetics (dLAB) division, employees saw that many materials were present in the lab space that were not immediately necessary for conducting research. Employees also experienced a lack of space. This could be better.
A working group of lab users started working on the improvement idea and examined the space and working methods, identified improvements and implemented improvements. Frequently used materials are now in easily accessible places and the lab space is now perceived as a more pleasant place to work. Employees also save about 100 hours a year because they have to search for materials less. All this improves quality and safety and increases our productivity: we conduct lab research more efficiently and effectively.
Support with requests for help
In 2019, the Samen Voor de Patiënt team received many questions from the organization to support projects and programs with the implementation of improvements.
An example of an improvement that has emerged from this is the use of Patient Transport for patients who have been admitted to ward D5 West and have to go to the OR. Instead of the nurse, Patient Transport - with the right care and safety - transports the patient to the OR. Each time, this improvement saves the nurse 20 minutes of time, which is now used for patient care. On an annual basis, this amounts to a total of approximately 1,000 hours. In addition, the chance of the OR program running over time is smaller, and so is the chance that the last patient of that operation day has to be cancelled. This method will also be introduced at other clinics in the near future.
To give UMC Utrecht a second life, we signed a contract with Stichting Medic in 2019. Medic collects and repairs used tools and equipment that are still suitable for reuse and for which there is a demand, and makes them available for health projects in developing countries. In 2019, three transfers took place between UMC Utrecht and Medic. For example, volunteers from Medic have collected aids such as knee braces and bandage shoes, and medical equipment such as infusion pumps, blood pressure monitors, a vacuum pump and an ophthalmic microscope.
Utrecht starts. This network was set up to scale up and accelerate the sustainability of our primary processes (healthcare, research and education). Among other things, by exchanging knowledge and good examples, promoting cooperation between healthcare professionals, starting concrete improvement projects and being a sounding board for new sustainability policy. More than 30 enthusiastic healthcare professionals have now joined the network. In 3 Green Teams they started making our operating rooms greener, raising awareness among their supporters and integrating sustainability in education. They work according to the methodology
Together For the Patient.
the climate targets: 49% CO2reduction in 2030 and 95% CO2reduction in 2050. As an organization we must indicate how we are working towards these climate goals. In 2019, we developed the roadmap to CO for this purpose2neutral real estate. In this roadmap we describe what is needed in future construction projects to reduce energy demand and switch to the use of sustainable energy sources. All roadmaps of the eight UMCs in the Netherlands are being combined to clarify what the energy transition means for the UMCs and what costs will have to be incurred for this. The UMC roadmap is part of the central sustainable building framework drawn up in 2019. In addition to energy savings and CO2reduction, this central framework contains the themes of circular and flexible construction and the creation of a health-promoting environment for patients, employees and students.
Renovation
WKZ
In 2019, we worked on the plans for the renewal and modernization of the Wilhelmina Children's Hospital (WKZ), in collaboration with patients, their loved ones and healthcare providers. The plans are based on part new construction and offer more space and privacy for children and their parents and/or carers. For example, the children's intensive care unit and the neonatology intensive care unit will have single rooms, with the possibility for parents and/or carers to stay overnight. The delivery rooms and medium care of neonatology will also be renovated. Family rooms are made of it. An innovation to the OR complex includes the addition of the IntraOperative MRI OR. This allows a neurosurgeon to immediately determine the extent to which a tumor has been removed and, if necessary, to continue with the operation without prolonged interruption. In the coming period we will work on a final design, in collaboration with the departments involved, patients and their relatives and the necessary amendment of a zoning plan.
New ones
aftercare clinic
Patients now spend less time in hospital after surgery. The post-operative aftercare outpatient clinic was opened at the end of March 2019 to guide these patients through pain and to support them in the reduction of pain medication after returning home from an operation.
New ones
sensory room
In 2019, a new 'snoezel room' was opened in one of the nursing wards in the Wilhelmina Children's Hospital (WKZ). In this sensory room, patients can relax and unwind. Due to the reorganization in the WKZ, the old sensory room had become obsolete. With the help of Friends of the WKZ, Stichting de Lichtboei and the proceeds of the Classico Giro Utrecht 2018, a new sensor room could be realized.
Waiting room-
information and appointment reminder
From October 2019, we will show waiting times at all outpatient clinics
information to patients in the waiting room. This way patients can see whether there is an extension and if so, how much longer they have to wait. In addition, since January 2019, patients receive an appointment reminder by SMS. This has resulted in 25% fewer missed appointments (no-show).
Fewer
registration burden
Center for Home Ventilation
Our Center for Home Respiration (CTB) department has been using the Backoffice application for many years to regulate the work process. In 2019 we transferred this to HiX. With this we have reduced the registration burden for employees of this department and we have achieved time savings. Employees now only have to look up patients in one system and they no longer have to enter data twice and perform double checks. Page content
What is special about the CTB compared to other departments is that patients are often seen at home or in other hospitals.Logistics employees or nurses now also plan their routes for visiting patients outside UMC Utrecht more easily, because they can use HiX in combination with Google maps.
Integral
capacity
management
via Checks
In 2019, we implemented the central roster package Checks in a number of our departments. This replaces the individual scheduling tools of the departments and thus supports integrated capacity management within UMC Utrecht. The departments can now schedule employees and rooms integrally. In this way, employees can be deployed optimally and the workload can be reduced. The available rooms can also be used optimally. This allows us to schedule more consultation hours and help as many patients as possible (less rescheduled consultations). The implementation of Checks in other departments will continue until the end of 2021.
HiX
Mobile
In 2019 we started the first pilot with HiX Mobile for doctors. HiX is the central ICT system in healthcare. With HiX Mobile, doctors can quickly and safely access a patient file when they are away from their desk. For example, at the patient's bedside, during consultation or from home or on the road. HiX Mobile offers the most important functions for doctors, but does not replace all the functionalities that HiX offers via the PC. The first experiences within the pilot are good.
Digitization patient letter
In 2019, we started digitizing appointment letters. For this we have optimized appointment overviews in the patient portal and inventoried all information that is sent with appointment letters, such as patient folders, a consent form and a registration form. By digitizing the appointment letter, the patient has access to the necessary information sooner. We are now making information that was sent along digitally available via the patient portal. With this we stimulate the use of the patient portal. Patients are increasingly looking for information digitally and the digitization of information contributes to achieving our sustainability ambitions. In addition, it naturally saves costs.
Patient portal
My UMC Utrecht
Since 2015, patients have been able to view their medical data safely and quickly via the online patient portal Mijn UMC Utrecht. For example, results of tests, consultation reports from the healthcare providers and the medication overview.
The patient portal gives patients the opportunity to take control of the care they receive. For example, via an e-consultation in the portal, the patient can ask his or her doctor a (non-urgent) question or request a repeat prescription. In 2019, we started using a video consultation to replace outpatient appointments. Both e-consultations and video consultations ensure that a patient can receive care at home and therefore does not have to travel to UMC Utrecht or make several telephone calls.
To ensure that the care process runs as efficiently as possible, we are offering more and more questionnaires via the portal. For example, the patient can already enter the data at home and these are ready in HiX for the healthcare provider. In 2019, we added, among other things, the questionnaire for the nurse history taking.
In 2019, the number of unique visitors to the portal increased enormously. In January, the patient portal had 14,757 unique logins and in December there were 17,514. The average number of monthly unique visitors was 15,930 (14,000 in 2018). The increase in the number of logins is partly due to an active promotion of the patient portal at the outpatient clinics. We also support patients in using the portal from our IT department through our dedicated patient helpdesk.
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FAQs
What does UMC Utrecht stand for? ›
The University Medical Center Utrecht (UMCU; Dutch: Universitair Medisch Centrum Utrecht) is the main hospital of the city of Utrecht, Netherlands.
What is the revenue of UMC Utrecht? ›UMC Utrecht's revenue is $1.8 Billion What is UMC Utrecht's SIC code?
What is the difference between Global Methodist Church and UMC? ›The UMC has Social Principles and the GMC has Social Witness. The major difference lies in the fact that the Social Principles are not binding Page 3 on clergy or the local churches in the UMC. But in the GMC, clergy and local churches must agree to support and teach the Social Witness.
What does the UMC believe about Jesus? ›The official United Methodist doctrine is that Jesus was the Son of God, the child of the virgin Mary and the Holy Spirit, truly God and truly Man, who for us and for our salvation came down from heaven. He is eternal Savior and Mediator, who intercedes for us and by him all persons will be judged.
How many employees does UMC Utrecht have? ›With over a 1,100 beds and more than 12,000 employees the University Medical Center Utrecht is one of the largest academic centers in the Netherlands.
Is UMC profitable? ›Profit margin can be defined as the percentage of revenue that a company retains as income after the deduction of expenses. United Microelectronics net profit margin as of March 31, 2023 is 30.96%.
Who owns UMC stock? ›Largest shareholders include BlackRock Inc., Vanguard Group Inc, Arrowstreet Capital, Limited Partnership, VEIEX - Vanguard Emerging Markets Stock Index Fund Investor Shares, Macquarie Group Ltd, Nomura Holdings Inc, UBS Group AG, Morgan Stanley, Goldman Sachs Group Inc, and SOXX - iShares PHLX Semiconductor ETF.
Why is the Methodist church separating? ›They are part of a larger schism within other mainline Protestant denominations (namely, Episcopalians and Baptists), ostensibly over the propriety of same-sex marriage and the ordination of LGBTQ clergy, though in reality, over a broader array of cultural touchpoints involving sexuality, gender and religious pluralism ...
What will the new Methodist denomination be called? ›As a result, the traditionalist caucuses began to plan the formal erection of a new traditionalist Methodist denomination, the Global Methodist Church.
What churches are leaving the United Methodist Church in Indiana? ›Churches in the Central Indiana district that voted to leave include Amity (Greenfield), Banta (Bargersville), Bartlett Chapel (Avon), Edinburgh, Glenns Valley (Indianapolis), Mt. Auburn (Greenwood), Trinity Park (Greenfield) and Waverly (Martinsville).
What are the 4 pillars of faith in UMC? ›
The Quadrilateral illuminates four pillars that support the development of faith in each individual: scripture, tradition, reason, and experience.
What are the three main beliefs of Methodist? ›United Methodists believe in actualizing their faith in community — actions speak louder than words. The three simple rules are: “Do no harm. Do good. Stay in love with God.” Some beliefs we share with other Christians are the Trinity (God as Father, Son and Holy Spirit) and Jesus' birth, death and Resurrection.
What do Methodists believe happens after death? ›Methodists commonly believe that those who believe in God and love God will spend eternal life with Him. Mortal life is understood as a gift from God, and when a Methodist dies he or she is taking a step closer to eternal life with God.
What rank is UMC Utrecht? ›- #=112. QS World University Rankings.
- #=111. QS WUR Ranking By Subject.
- #131-140. QS International Trade Ranking.
- #77. QS Sustainability Ranking.
Utrecht University is ranked #44 in Best Global Universities. Schools are ranked according to their performance across a set of widely accepted indicators of excellence. Read more about how we rank schools.
How many hospital beds does UMC have? › Can UMC pastors drink alcohol? ›Yes. We do not prohibit our members from doing so responsibly “with deliberate and intentional restraint.” However, The United Methodist Church has long believed that abstinence from alcohol and other drugs witnesses to “God's liberating and redeeming love” and is part of living the life God has prepared for us.
How much does a local pastor at UMC make? ›Average United Methodist Church Pastor yearly pay in the United States is approximately $49,150, which is 9% above the national average.
What percentage of pastors in UMC are female? ›In 2017, women were 57 percent of Unitarian Universalist ordained clergy and congregational pastors, and half of United Church of Christ clergy and 38 percent of pastors, according to the report.
How high will UMC stock go? ›Stock Price Forecast
The 1 analysts offering 12-month price forecasts for United Microelectronics Corp have a median target of 5.30, with a high estimate of 5.30 and a low estimate of 5.30. The median estimate represents a -35.13% decrease from the last price of 8.17.
Who are UMC competitors? ›
UMC's competitors and similar companies include SMIC, econ industries, PRYER Aerospace and KMWE. UMC (Ultra Machining Company) is a manufacturer of precision machined parts and assemblies.
How often does UMC pay dividends? ›| Ex-Date | Amount | Frequency |
|---|---|---|
| Jun 20, 2022 | $0.40 | Annually |
| Jul 20, 2021 | $0.22 | Annually |
| Jul 13, 2020 | $0.10 | Annually |
| Jul 14, 2019 | $0.06 | Annually |
The United Methodist Church (UMC) is a worldwide mainline Protestant denomination based in the United States, and a major part of Methodism. In the 19th century, its main predecessor, the Methodist Episcopal Church, was a leader in evangelicalism.
What does UMC stand for university? ›UMC stands for University Medical Centre
This definition appears frequently and is found in the following Acronym Finder categories: Science, medicine, engineering, etc. Organizations, NGOs, schools, universities, etc.
The resulting insignia is rich in meaning. It relates The UMC to God through Christ (cross) and the Holy Spirit (flame). The flame is a reminder of Pentecost when witnesses were unified by the power of the Holy Spirit and saw “tongues, as of fire” (Acts 2:3).
What does UMC stand for in business? ›United Microelectronics Corporation - Wikipedia.
What are the 5 pillars of the Methodist Church? ›These pillars, upheld through the life of our church, are to lead worship, minister to families, start new churches, fight poverty, and develop leaders.
Why did the United Methodist Church split? ›In 1844 the General Conference of the Methodist Episcopal Church convened in New York for its annual meeting. A year earlier, dozens of Northern congregations representing roughly 6,000 members broke with their parent church over its toleration of slavery, forming the come-outer Wesleyan Methodist Church.
What is UMC known for? ›United Methodists have a variety of worship styles from traditional to contemporary and beyond. You can expect readings from the Bible, preaching, singing and often Holy Communion, also called The Lord's Supper or Eucharist. United Methodists believe that Christ hosts Holy Communion.
What is the brief history of UMC? ›United Methodist Church, in the United States, a major Protestant church formed in 1968 in Dallas, Texas, by the union of the Methodist Church and the Evangelical United Brethren Church. It developed from the British Methodist revival movement led by John Wesley that was taken to the American colonies in the 1760s.
What are Methodist beliefs? ›
Methodists believe that people should have a very personal relationship with God that transforms their lives. They also have a concern for people in society who need help. They believe that faith in God should lead people into service for others.
What does the UMC believe about the Bible? ›WE BELIEVE that the Bible is God's Word. We believe that the Bible is the primary authority for our faith and practice. We believe that Christians need to know and study the Old Testament and the New Testament (the Hebrew Scriptures and the Christian Scriptures).
What are the colors of the United Methodist Church logo? ›Red and black are the two main colors associated with The United Methodist Church.
What does the church of God logo mean? ›The four Hebrew characters on the open book, referred to as Tetragrammaton, read as Yod, He, Vau, He, and translated in English as YHWH, is the original name of God in Hebrew, written in the Ten Commandments. It is the name of God that the Lord Jesus Christ and the Members Church of God International respects.
What is UMC slogan? ›“For the Transformation of the World”: Our Methodist Mission of Love and Justice.
Who founded UMC? ›Though The United Methodist Church was officially created in 1968, its history dates back to 1730 when John and Charles Wesley, two students at Oxford University in England, gathered a small group of students who sought to spread the Methodist movement.
What does UMC mean in construction? ›Uniform Mechanical Code (UMC)